1 GENERAL PROVISIONS
1.1. These Virtual Asset Transaction Regulations (hereinafter – the Regulations) determine the procedure, specific features, terms and conditions of the provision of virtual asset purchase, sale and exchange services provided by “Token Plaza” LLC (hereinafter – the Company) through its official website https://tokenplaza.kg (hereinafter – the Website).
1.2. The Regulations have been developed in accordance with the law of the Kyrgyz Republic, including the Law of the Kyrgyz Republic “On Virtual Assets”, regulatory legal acts of the Cabinet of Ministers of the Kyrgyz Republic and requirements towards the operation of virtual asset exchange operators.
1.3. These Regulations are public and binding for all users of the Company’s services.
1.4. Use of the Website for the purpose of receiving services as stated in paragraph 1.1 of the Regulations, submitting an Application and (or) performance of virtual asset transactions constitutes the user’s full and unconditional consent to these Regulations, the terms and conditions of the Agreement and any other documents and information published at the Website and/or governing the provision of services to users by “Token Plaza” LLC.
2 GLOSSARY
• Virtual asset – a block of data in an electronic digital form, having value, serving as digital expression of value and/or a means of certifying property and/or non-property rights, which is not deemed a monetary unit (currency), a payment facility or a security in the Kyrgyz Republic
• Company – “Token Plaza” LLC, acting as a virtual asset exchange operator under a licence.
• User (Customer) – an individual or a legal entity that the Company provides the respective services to.
• Application – expression of a Customer’s will to perform a virtual asset purchase, sale or exchange transaction, formalised in accordance with the procedure established by the Company for this kind of services.
• Transaction – an operation of purchase, sale or exchange of virtual assets effected by the Company in accordance with a Customer’s Application.
• Contractor – a third party engaged by the Company for the performance of transactions (provision of services) if the terms of the Agreement (transaction) imply the need to do so.
3 STATUS AND ROLE OF THE COMPANY
3.1. The Company provides virtual asset purchase, sale and exchange services whilst not being a bank, payment organisation or virtual asset issuer.
3.2. The Company acts in accordance with the Applications made by the Customer and determines the methods for effecting transactions, including the choice of contractors, at its own discretion, unless provided for otherwise by the Agreement or the law.
3.3. The Company does not guarantee the preservation of value of virtual assets and is not responsible for any market fluctuations of the price thereof.
4 CONDITIONS FOR GRANTING CUSTOMERS (USERS) ACCESS TO TRANSACTIONS
4.1. Transactions may only be performed by Customers who have undergone the proper identification and verification procedures as required by the law of the Kyrgyz Republic.
4.2. The Company may reject an Application or suspend the provision of services:
• in case of failure to provide the required information or provision of inaccurate / false information;
• if increased or unacceptable risk levels have been identified;
• in case of presence of any signs of illegal activity;
• if required to do so by virtue of law, requests from government authorities or court rulings.
4.3 The Customer acknowledges that they do possess the sufficient knowledge and are aware of the risks inherent in virtual asset transactions.
5 APPLICATION SUBMISSION AND PROCESSING PROCEDURE
5.1. The Company only effects any transactions in reliance upon a respective Application from a Customer.
5.2. An Application can be submitted:
• via the functionality of the Website;
• using other methods provided by the Company.
5.3. Essential conditions of an Application are:
• the type of transaction (purchase, sale, exchange);
• name and amount of the virtual asset;
• rate and amount of the transaction;
• other conditions determined by the Company.
5.4. An Application is deemed accepted for processing after the approval thereof in accordance with the procedure established by the Company.
6 RATES, SETTLEMENTS AND COMMISSION FEES
6.1. The rate to be used in virtual asset transactions is determined by the Company based on market environment and conditions of performance of a specific Application.
6.2. The Company’s remuneration, commission fees and any other potential expenses within the boundaries of performance of the Application are communicated to the Customer prior to the commencement of such performance.
6.3. All settlements are carried out pursuant to the terms and procedures of the Application and the Agreement.
7 SPECIFIC FEATURES OF VIRTUAL ASSET TRANSACTIONS
7.1. Transactions can be effected:
• through the involvement of contractors;
• by means of consecutive transactions;
• using the Company’s technical solutions.
7.2. A transaction is deemed completed from the time of discharge of all Company’s liabilities as per the terms and conditions of the Application and the Agreement.
7.3. A transaction cannot be cancelled, revoked or amended after completion thereof, except for cases provided for by the law.
8 RESTRICTION AND SUSPENSION OF TRANSACTIONS
8.1. The Company may suspend or reject an Application:
• if the transaction is found to be at variance with legal requirements;
• in case of technical faults;
• upon request of authorised institutions;
• by rulings of court;
• due to the need to carry out additional checks or request additional documents / information.
8.2. Suspending a transaction does not constitute default on liabilities on part of the Company.
9 RISKS AND RESPONSIBILITY
9.1. The Customer acknowledges and accepts risks associated with:
• high volatility of virtual assets;
• technical faults;
• impossibility to cancel transactions;
• third-party actions;
• actions of government authorities;
• force majeure circumstances
9.2. The Company does not bear responsibility for any losses as may be incurred by the Customer due to circumstances beyond the Company’s reasonable control.
10 CONFIDENTIALITY AND PERSONAL DATA
10.1. Personal data are collected and processed in accordance with the Privacy Policy published at the Website.
10.2. The Company ensures confidentiality of the Customer’s data to the extent allowed by the law of the Kyrgyz Republic.
11 PROCESSING OF CLAIMS AND APPLICATIONS
11.1. Customer complaints and applications are processed in accordance with the document “Complaint Handling Procedure”, published at the Website.
12 CONCLUDING PROVISIONS
12.1. The Company may make amendments to these Regulations.
12.2. The current version of the Regulations is published at the Website and takes effect at the time of publication.
12.3. The terms and conditions of the Agreement, Application and the law of the Kyrgyz Republic shall apply to all other matters not addressed by these Regulations.
Published on: September 22, 2025
Revised on: January 26, 2026
