1. PREAMBLE
This User Agreement (hereinafter – the Agreement) regulates the interaction between “Token Plaza” LLC (hereinafter – the Company) and Users (Customers) of the Token Plaza platform (hereinafter – the Platform), the https://tokenplaza.kg website (hereinafter – the Website), and governs relations between Users as pertains to their use of the Platform.
By signing up to the Platform, using the Platform (including unauthenticated use), loading, browsing or otherwise using the information and functionality provided by the Platform, the User thus consents to and confirms familiarisation with, understanding and acceptance of the provisions of this Agreement, the Privacy Policy, the Risk Disclosure, the Virtual Asset Transaction Regulations and any other documents published on the Platform. Users who fail to accept (in full or in part) this Agreement or any of the aforementioned documents are not permitted to use the Platform and must discontinue such use.
This Agreement has the legal effect of a public offer within the context of law of the Kyrgyz Republic.
By using the Platform, functionality of the Website https://tokenplaza.kg (including any information it may contain), the User confirms awareness of the risks inherent in the use of virtual assets, and assumes responsibility for the use of the Platform, submission of applications, performance of transactions and any other actions that the User may commit using the Platform and(or) their account. The Company shall not be held responsible for any adverse consequences for the User as may ensue due to the User’s decisions, actions or omission, virtual asset market value fluctuations and any other circumstances beyond the Company’s reasonable control, within the boundaries permitted by the law of the Kyrgyz Republic.
In the course of usage of the Platform, the User shall act by legal means and for legal purposes, and retains responsibility for compliance with the law applicable to the User.
2. GLOSSARY
Account – the User’s account (an aggregation of protected data) on the Token Plaza Platform intended for User identification, submission of Applications, obtainment of information on transaction status, interaction with the Company and performance of any other required actions by the User.
Virtual asset – a block of data in an electronic digital form, having value, serving as digital expression of value and/or a means of certifying property and/or non-property rights, which is created, stored and circulated using distributed ledger technology or a similar technology, and is not deemed a monetary unit (currency), a payment facility or a security in the Kyrgyz Republic
Verification (KYC/KYB) – the procedure for identification and examination of a User (individual or legal entity) carried out by the Company in order to verify the User’s identity and comply with the legal requirements of the Kyrgyz Republic, including requirements in terms of anti-money laundering and countering the financing of terrorism.
Guest – a person using the Platform / Website without registration.
User’s Dashboard – the Platform’s web interface facilitating the User’s access to information on the User’s account, Applications, transaction status or any other aspects of the User’s personal interaction with the Company.
Virtual asset management – the Company’s service to fulfil the User’s Applications for sale, purchase or exchange of virtual assets.
Company – “Token Plaza” LLC, the legal entity controlling and operating the Platform.
Personal data – information applicable to a specific directly or indirectly identified individual, which is collected, stored and processed by the Company in accordance with the law of the Kyrgyz Republic and the Privacy Policy.
Platform / Token Plaza – an aggregate of software and technical facilities available on the Internet, associated with the Company and used by the Company for the provision of services to Users.
Privacy Policy – the document published on the Platform, which governs the procedure of collection, storage and processing of Users’ personal data.
User – an individual or a legal entity using the Platform and (or) the Company’s services.
Dormant account – a User’s account that has not been used for 365 calendar days.
Services – the services rendered by the Company to Users as pertains to operations involving sale, purchase and exchange of virtual assets.
Credentials – a User’s personal data used to access the Platform and the account.
The Parties – the Company and the Users when mentioned jointly.
3. GENERAL PROVISIONS
3.1. The Company grants the User a non-exclusive right of access to the Platform, materials, documents, texts and products, and provides Services in accordance with the terms and conditions of this Agreement for purposes not inconsistent with the law.
This Agreement supersedes any previous agreements, arrangements, negotiations (verbal or written) on any matters governed by this Agreement as in force at the time of commencement of usage of the Platform / Website and provision of Services.
3.2. Usage of the Platform, Website, including acting within the boundaries of and familiarisation with the Privacy Policy, the Risk Disclosure, the Virtual Asset Transaction Regulations, the AML/CFT Policy, the Complaint / Request Handling Procedure and other documents published at the Platform / Website is construed as full and unconditional acceptance thereof and consent thereto on part of the User.
3.3. The Company may unilaterally make amendments to this Agreement. An updated Agreement takes effect at the time of publishing thereof on the Platform. Continued use of the Platform after the respective amendments take effect means the User’s consent to the new version of the Agreement.
3.4. By using the Platform / Website and receiving Services, the User confirms that he/she is not a person subject to international sanctions. The Company hereby informs that in case of provision of inaccurate / false respective data by the User, the Company may restrict, suspend or deny access to the Platform / Website and (or) Services in line with the legal requirements of the Kyrgyz Republic, its international commitments and the Company’s internal policies and procedures.
3.5. The Company may apply additional investigation measures, restrictions or denial of Services to Users associated with high-risk jurisdictions and in other cases provided for by the law of the Kyrgyz Republic and the Company’s internal documents and/or decisions.
3.6. In its operations the Company is governed by (without limitation):
• Law of the Kyrgyz Republic “On Virtual Assets”;
• Law of the Kyrgyz Republic “On Information of Personal Nature”;
• Law of the Kyrgyz Republic “On Countering the Financing of Criminal Activities and Legalisation (Laundering) of Illegal Proceeds”;
• Decree of the Cabinet of Ministers of the Kyrgyz Republic No. 514 of September 16, 2022
“On Regulation of Relationships Arising from the Circulation of Virtual Assets” (including requirements towards the operation of virtual asset exchange operators);
• Regulation on general requirements towards the internal CFTA/LCP control program;
• other regulatory legal acts of the Kyrgyz Republic;
• internal documents / decisions of the Company.
4. USAGE OF THE PLATFORM’S ECOSYSTEM FACILITIES
4.1. All elements of the Platform / Website, including domain names and subdomains, mobile and web applications, documentation, trademarks, software, graphical elements, user interfaces, databases, texts and other intellectual property objects are the property of the Company or used by the Company on legal grounds, and are protected in accordance with the law of the Kyrgyz Republic and the international law.
4.2. Without the Company’s prior written consent, the User may not copy, reproduce, distribute, process, inсlude in the composition of their own trademarks, company names or domain names, or otherwise use any elements or parts of any elements of the Platform in their own interests or in the interests of a third party, except for cases explicitly provided for by the law of the Kyrgyz Republic.
4.3 The User shall use the Platform exclusively within the boundaries of this User Agreement and within the scope of activities permitted by the applicable law of the Kyrgyz Republic, and shall refrain from misleading any third parties regarding the nature of their relations with the Platform and the Company.
4.4. The User hereby admits and acknowledges that depending on the User’s citizenship, tax residence, place of residence or actual location, the Company may restrict the scope of services available to the User, deny Services or suspend the provisions thereof. The User is personally responsible for the observance of legislation applicable within the territory of their permanent residence or within the territory from which the User accesses the Platform and uses the Services.
4.5. The User may not use any hardware or software intended to bypass restrictions or the Platform’s navigational structure, obtain unauthorized access to the Platform, investigate the Platform’s vulnerabilities (including penetration tests performed without the Company’s consent), disclose information on the means of authentication, collect data on other Users without proper legal grounds or perform actions exerting excessive load on the Platform’s infrastructure or any systems and networks related thereto, including DDoS attacks.
5. THIRD PARTIES
5.1. The Company may engage third parties for the performance of this Agreement, including, without limitation, provision of technical services, User identification, verification and authentication; collection, processing and storage of personal data and maintaining compliance with the law of the Kyrgyz Republic.
5.2. The User hereby agrees that the Company does not bear any responsibility for the availability, any appurtenant fees, terms and quality of any services rendered “as is” by third parties, including, without limitation, payment systems, distributed ledger infrastructure providers, blockchain networks and virtual asset issuers.
5.3. In case the User is granted access to the Platform via software interfaces (API), the User undertakes all risks associated with such access and acknowledges that the Company is not responsible for any actions or omission on part of any persons and organisations as may obtain access to the Platform via API at the User’s initiative or with the User’s consent.
6. USER REGISTRATION, IDENTIFICATION AND VERIFICATION
6.1. With the exception of specific information services, use of the Platform’s Services requires the User to sign up to the Platform.
6.2. Registration at the Platform is carried our provided that the User is a legally capable person aged 18 or above, aware of the risks inherent in the use of virtual assets, and undertakes not to use the Platform and Services for any illegal purposes or purposes that are at variance with the law of the Kyrgyz Republic.
6.3. The Platform assigns each registered User a unique identifier (UID), which is used by the Company for record keeping, administrating the User’s account and interacting with the User within the boundaries of Service provision.
6.4. For the purpose of registration at the Platform, the User, in reliance upon the documents published at the Platform / Website, provides their e-mail address, phone number, and creates a password to access the account. Upon completion of registration, the User is granted access to the Platform’s functionality within the scope provided for by this Agreement.
6.5. Verification requires individual Users to certify the contact details and the User’s identity in accordance with the procedure established by the Company.
6.6. Users that are legal entities shall provide the documents and information required for their identification, determination of the ownership structure and identification of beneficiary owners, and for the performance of proper due diligence within the boundaries of KYC/KYB procedures as required by the law of the Kyrgyz Republic and the Company’s internal documents.
6.7. Within the boundaries of verification procedure, the Company may request the User to provide personal data, documents and other information as may be required for identifying the User and assessing the permissibility of Service provision. Such data is collected, processed and stored in accordance with the Company’s Privacy Policy and legal requirements of the Kyrgyz Republic.
6.8. The Company may request additional information and documents from the User, as well as suspend access / restrict access to the account or specific Services until the verification procedure is completed, if this is required to comply with legal requirements or the Company’s internal procedures.
6.9. In case of any changes in the User’s personal data, the User must notify the Company in a timely manner using the communication channels designated by the Platform. Such changes may entail the need for a repeated verification procedure.
6.10. The User may repeatedly register at the Platform in accordance with the procedure established by the Company after the deletion of an account for reasons other than breach of law.
6.11. The Company may grant a simplified procedure for restoration of access to an inactive account (including dormant accounts) provided that the requirements towards the primary identification and verification of the User are met.
7. TERRITORIAL RESTRICTIONS AND HIGH-RISK JURISDICTIONS
7.1. General provisions
7.1.1. The Company provides its Services using a risk-oriented approach and does not service Users if such service is at variance with the requirements of the law of the Kyrgyz Republic, international commitments of the Kyrgyz Republic, sanctions regimes and the Company’s internal policies, procedures and decisions.
7.1.2. The Company may deny registration, suspend the provision of Services, restrict the Platform’s functionality or discontinue contractual relations with the User if the Company identifies the User as being a citizen or resident of a prohibited jurisdiction or a high-risk jurisdiction, being registered or physically located in such jurisdiction or having any other sustainable affiliation therewith.
7.2. Prohibited jurisdictions
7.2.1. The Company does not provide Services and does not service Users who are citizens, residents or otherwise affiliated with the following states and territories: Afghanistan, Anguilla, Bermuda, British Indian Ocean Territory, Falkland Islands, Cameroon, Kenya, Cuba, Montserrat, Mozambique, Nigeria, Pitcairn, Saint Helena, Ascension and Tristan da Cunha, South Africa, South Georgia and the South Sandwich Islands, Tanzania, Turks and Caicos Islands, Vietnam, British Virgin Islands, Kosovo, Zimbabwe, Iran, Iraq, , Yemen, Republic of the Congo, Democratic Republic of the Congo, Democratic People’s Republic of Korea, Libya, Namibia, Pakistan, Somalia, Sudan, Syria, Uganda, Central African Republic, Eritrea, Ethiopia, South Sudan.
7.2.2. The User’s affiliation with a prohibited jurisdiction is an absolute reason for refusal to establish business relations or discontinuance of service.
7.3. High-risk jurisdiction
7.3.1. In respect of Users affiliated with high-risk jurisdictions, the Company applies increased verification measures, and may deny establishment or continuation of business relations in cases provided for by the law.
7.3.2. High-risk jurisdictions inсlude, without limitation, the following states and territories: Algeria, Antigua and Barbuda, Aruba, Belize, Venezuela, Gabon, Grenada, Andorra, Monaco, Laos, Lebanon, Macau (China), Maldives, Bolivia, Samoa, Niue, Cayman Islands, Cook Islands, Labuan (Malaysia), Turks and Caicos Islands, Angola, Bulgaria, Vanuatu, Haiti, Guinea-Bissau, Côte d’Ivoire, Mauritius, Mali, Marshall Islands, Nauru, Panama, Seychelles, Myanmar, Chad, Equatorial Guinea, Saint Vincent and the Grenadines, Saint Lucia, Vietnam, Nepal, Somalia, Saint Kitts and Nevis.
7.4. Responsibility of the User
7.4.1. The User is individually responsible for maintaining compliance with the legal requirements of the jurisdiction of their citizenship, residence, place of registration and physical location.
7.4.2. By using the Platform, the User confirms that their usage of the Company’s Services does not constitute a breach of the law applicable to the User and is not affiliated with prohibited or high-risk jurisdictions.
8. SERVICES
8.1. Procedure of access to and usage of the Platform
8.1.1. The Company grants the User a limited, non-exclusive and non-transferable right of access to the Platform and its functionality, conditional upon the User’s observance of this Agreement, documents of the Platform / Website, other documents of the Company governing mutual relations between the Parties, and legal requirements of the Kyrgyz Republic. The right of access referred to above may not be transferred to any third parties and may be restricted, suspended or terminated by the Company at any time, including in case of a breach of the terms of this Agreement by the User in the context of both its meaning and content.
8.1.2. The User may only use the Platform for their own needs and in their own interests, via the web interface and (or) other interfaces provided by the Company. The User is prohibited from using the Platform and any information related to the use thereof for commercial purposes (including publication of such information on third party resources), provide services to third parties, act on behalf of third parties or provide access to the Platform to third parties unless explicitly agreed otherwise with the Company in writing.
8.1.3. Any feedback, suggestions, ideas, comments and other materials provided by the User in connection with the use of the Platform may be used by the Company without limitations, without any remuneration to the User, and without any obligation to specify the User as the source thereof.
8.2. Responsibility of the Company for the Services provided hereunder
8.2.1. All Services of the Platform are provided on “as is” and “as available” terms. The User has been informed and does hereby agree that the Company does not guarantee uninterrupted, timely and error-free operation of the Platform and its specific functions.
8.2.2. Except for cases explicitly provided for by the law of the Kyrgyz Republic, the Company shall not be liable to the User for any losses, lost profits, financial and (or) reputational damage or any indirect, accidental, special or subsequent losses as may occur as a result of usage of the Platform and (or) Services.
8.2.3. The Company shall not be liable to the User for failing to notify the User of any events, circumstances or risks that could cause losses, lost profits, financial and (or) reputational damage or any other adverse consequences for the User in the course of usage of the Platform.
8.2.4. Collection, storage, processing and transfer of Users’ personal data are carried out by the Company in accordance with the Platform’s Privacy Policy and legal requirements of the Kyrgyz Republic. 8.3. Use of virtual assets in the course of transacting therewith
8.3.1. Within the boundaries of performance of the Users’ Applications, the Company performs temporary receipt, keeping, transfer and (or) other modes of technical participation in the circulation of the Users’ virtual assets solely and exclusively for the purposes of effecting transactions of purchase, sale, exchange and (or) transfer of virtual assets. Such temporary receipt, keeping, management or control of a User’s virtual assets is not a separate virtual asset storage, management or control service and is therefore not provided by the Company as a separate type of Service, but solely performed in the scope and for the duration of time reasonably necessary for the performance of the respective transaction at the instruction of the User.
8.3.2. The Company does not provide long-term virtual asset storage or safe custody services to the User, does not manage virtual assets at its own discretion and does not exercise control over the User’s virtual assets outside the boundaries of a specific transaction initiated by the User. Transfer of virtual assets is performed by the Company exclusively in accordance with the User’s order (Application) and in the User’s interests, in observance of the requirements of the law of the Kyrgyz Republic and the provisions of this Agreement and other documents.
8.4. Usage of third-party infrastructure and services
8.4.1 In order to ensure the functioning of the Platform and the provision of Services, the Company may use third-party services and infrastructure, including payment services, blockchain infrastructure and other technical solutions provided by third parties. Such services are provided by third parties “as is”, and the Company shall not be held responsible for the availability of such services, commission fees and functioning quality, unless the law of the Kyrgyz Republic explicitly states otherwise.
8.4.2. The User acknowledges the irreversibility of distributed ledger (blockchain network) transactions and realises that any committed transactions generally cannot be cancelled or altered.
8.4.3. The Company may deny the User registration, suspend the provision of Services, restrict the functionality of the Platform and (or) deny the processing of the User’s Applications if it identifies any risks, including the risk of breach of the law of the Kyrgyz Republic, financial security risks and other risks provided for by the Company’s internal documents. In cases designated by the law, the Company may provide the respective information to the government authorities of the Kyrgyz Republic.
8.4.4. The Company may restrict the use of specific services of the Platform by Users from specific jurisdictions if required to do so by the applicable law and (or) regulations of the respective third-party providers.
8.5. Partner and referral programs
8.5.1. The User may address the Company requesting participation in the Platform’s partner and (or) referral program. The Company may address the User for the purpose of expanding its customer pool. Terms and conditions of such cooperation are determined by a separate agreement between the Company and the User.
8.5.2. The terms and conditions of partner and (or) referral programs may inсlude the provision of referral links, promo codes, marketing materials, test access to specific functions of the Platform and other means of stimulating support and/or payment of remuneration to the User.
9. RESPONSIBILITIES OF THE USER
9.1. Requirements in terms of compliance with the law of the Kyrgyz Republic
9.1.1. In the course of performing any actions with the Platform, Users of the Platform shall comply with the requirements of this Agreement, other documents of the Platform, documents governing mutual relations between the Parties (including contracts) and requirements of the law of the Kyrgyz Republic.
9.1.2. Use of the Platform by the User may not infringe any rights and legal interests of third parties, create impediments for or cause adverse influence on the use of the Platform by other Users.
9.1.3. The User must always act on their own behalf, use of third party accounts is not permitted. In the course of identification, the User may not bypass the identification procedures by any means, conceal or distort any data, as well as information on the sender of transactions and/or messages or other information.
9.2. Virtual asset origin legitimacy
9.2.1 The User does warrant and represent that any transactions effected by the User on the Platform exclusively involve virtual assets legally owned by the User.
9.3. Credentials security
9.3.1. The User is fully responsible for the preservation of the Credentials used to access the Platform and for the prevention of unauthorised access by third parties, including cases when the Credentials become compromised due to the usage of malware, interception of data in communication networks, visual or other unauthorised obtainment of information and social engineering activities.
9.3.2. The User must:
— use a unique and secure password to access the Account and take all reasonable measures to prevent third-party access / unauthorised access to their Account.
— maintain confidentiality of their credentials and never disclose these to any third parties, including the Company’s employees and support service;
— notify the Company immediately, via the support service interface or otherwise, about any suspicions of unauthorised access to their account;
— observe the Company’s recommendations regarding account security;
— end their session on the Platform after the use thereof has been completed
9.4. Upon revealing any instances of usage of the User’s account by third parties or any other unauthorised access to the account, the Company may suspend or restrict access to the User’s account for the prevention of illegal activities, including breach of this Agreement.
9.5.
The User is responsible for the credibility, relevance, completeness and accuracy of any information and documents provided to the Company upon registration, identification, verification of the User, usage of the Platform or contacting the support service or otherwise contacting the Company.
10. WARRANTIES AND REPRESENTATIONS OF THE USER
10.1. The User acknowledges, accepts and agrees that:
– any transactions violating the law of the Kyrgyz Republic, including anti-money laundering and terrorist activity prevention law, and any transactions deemed suspicious by the internal control can be suspended, denied or blocked by the Company.
– The Risk Disclosure published on the Platform is sufficient to inform the user of the possible risks associated with the use of virtual assets and of the potential financial losses that may arise as a result of using the Platform.
10.2. Users who are individuals hereby warrant that:
• they are no less than 18 (eighteen) years old;
• they are fully legally capable;
• they are entitled to use virtual asset services under the law of the jurisdiction from where they access the Platform.
10.4. The User hereby confirms that they use the Platform solely and exclusively on their own behalf and in their own interests, and does not act in the interests of any third parties without proper authorisation and does not perform any activity requiring a special permit or licence in the absence of such.
11. ANNOUNCEMENTS AND NOTICES
11.1. The Company publishes news, notices and announcements regarding the functioning of the Platform, any amendments to the terms and conditions of Service provision and this Agreement by means of publishing the respective information on the Platform.
11.2. The User acknowledges, accepts and agrees that they must track the respective information on the Platform on their own, and that they bear the risk of any consequences of failure to familiarise themselves therewith in a timely manner.
12. COMMISSION FEES AND THE COMPANY’S REMUNERATION
12.1. For the provision of services involving purchase, sale and (or) exchange of virtual assets, the Company charges a respective fee (commission), payable in the amount and in accordance with the procedure agreed upon by the Parties additionally, including stipulation thereof in a respective Contract or (if technically feasible) via the Platform interface. .
12.2. The Company may:
• reduce the amount of fees for specific Users;
• set individual commission fees;
• apply special conditions, promo campaigns and other incentive mechanisms.
12.3. Information on the amount of the fee applicable to a specific transaction is communicated to the User prior to confirmation of the respective transaction.
12.4. Third party fees, including fees charged by banks, payment systems, blockchain networks and other infrastructure providers are not included in the Company’s commission fee and are paid by the User individually as pertains to the transfer of any money by the User to the Company’s account and (or) transfer of virtual assets by the User to the Company’s addresses (wallets), including the fees charged by the User’s bank, payment provider and (or) blockchain network.
13. SERVICE SUSPENSION AND TERMINATION BY THE COMPANY
13.1. The Company may suspend the provision of Services for technical reasons, including performance of scheduled and extraordinary Platform maintenance works. When taking the respective decisions on suspending the provision of Services, the Company shall observe the considerations of User and Platform security and preservation of virtual assets.
13.2. The Company may suspend the provision of Services in full or in part, including restriction of the User’s access to their Account, blocking of transactions and (or) refusal to perform these at no prior notice, if the User has been found to be in violation of the terms and conditions of this Agreement, other documents of the Platform, the Contract or the law of the Kyrgyz Republic.
13.3. The Company may transfer information about the User’s activities to law enforcement agencies, supervisory institutions and other competent government authorities of the Kyrgyz Republic in cases and in accordance with the procedure provided for by the law.
13.4. In case the Company receives a properly formalised request from the law enforcement agencies or supervisory institutions of the Kyrgyz Republic in respect of a specific User, transaction or Account, the Company may suspend the provision of Services and restrict the User’s access to the Account (including, without limitation) for the duration of a period specified in such request or necessary for the performance thereof.
13.5. If the Company identifies any anomalous, non-typical or suspicious activity on part of the User, it may discontinue the provision of Services and request the User to provide explanations and (or) additional data / documents, including information on the essence of economic activity, origin of the funds and other information provided for by the requirements of the law of the Kyrgyz Republic, international standards and the Company’s internal procedures.
13.6. If the Company identifies any illegal or suspicious actions on part of the User, the Company may unilaterally discontinue the provision of Services to the User and freeze the User’s Account for the period required in order to conduct an internal and (or) external investigation.
13.7. If the Company identifies any actions on part of the User that are detrimental to the Platform, the Company or other Users, the Company may discontinue the provision of Services to the User, restrict the User’s access to the Account and seek reimbursement for the damage thus inflicted in accordance with the procedure provided for by the law of the Kyrgyz Republic.
13.8. Pending the period when the provision of Services is suspended, the Company may restrict or suspend the withdrawal of virtual assets from the User’s Account until the checks, investigations or performance of liabilities by the User are completed.
13.9. The User may voluntarily request the Company’s support service to suspend or remove the User’s own account. In this case, the User is granted reasonable time to complete transactions and withdraw virtual assets, after which the Account is to be blocked and subsequently removed in accordance with the procedure provided for by the Company’s internal regulations.
13.10. If the User performs no activity on the Platform for 365 (three hundred and sixty five) calendar days, the Company may designate the User’s Account as inactive (Dormant) and apply measures provided for by the Company’s internal procedures, including restriction of access and subsequent removal of the Account.
13.11. The Company shall not be held liable to the User or any third parties for suspending or discontinuing the provision of Services in cases provided for by this Agreement and the law of the Kyrgyz Republic.
14. CLASSIFICATION OF INFORMATION PUBLISHED ON THE PLATFORM
14.1. No information, materials, messages, notices or other data as may be published on the Platform by the Company or the Platform’s Users are not and should not be perceived as individual financial, investment, tax or other advice, or as a guarantee of profit or absence of losses.
14.2. The User makes independent decision on the performance of any transactions with virtual assets and bears all the risks associated with such decisions and consequences thereof.
15. CONFIDENTIALITY AND PERSONAL DATA PROCESSING
15.1. The procedure of Users’ personal data collection, storage, usage, transfer and protection is determined by the Platform’s Privacy Policy published on the Platform.
16. DISPUTE SETTLEMENT AND THE APPLICABLE LAW
16.1. The User may submit any applications, questions or complaints to the Company through the Platform’s support service at support@tokenplaza.kg, also in line with the Complaint / Request Handling Procedure published at the Platform / Website, and use any other means of protecting their rights granted by the law of the Kyrgyz Republic.
16.2. This User Agreement and any relations between the Company and the User as may arise in connection with the use of the Platform and the provision of Services are based upon and do not contradict the provisions of the law of the Kyrgyz Republic.
16.3. The Company and the User agree to exert reasonable efforts for pre-trial dispute settlement. In case of failure to come to an agreement, the dispute in question is to be settled in court in accordance with the law of the Kyrgyz Republic.
17. CONCLUDING PROVISIONS
17.1. Invalidity of separate provisions
Should any provision of this Agreement be recognised as invalid, unlawful or unenforceable in accordance with the law of the Kyrgyz Republic, this does not affect the validity and applicability of other provisions of the Agreement, which remain in full force and effect.
17.2. Non-waiver
Any instances of the Platform’s Operator refraining from or postponing the exercise of any right provided for by this Agreement or the law of the Kyrgyz Republic shall not be deemed a waiver of such right and do not impede its further exercise.
17.3. Language of the Agreement
This version of the Agreement is drawn up in English; the original language of the Agreement is Russian. The Russian version of the Agreement shall prevail over other versions in any other languages in terms of interpretation and application.
Published on: September 22, 2025
Revised on: January 26, 2026
